Defusing the Angry Patron: A How-To-Do-It Manual for Librarians by Rhea Joyce Rubin
4 stars An enlightening look on working with patrons in a library. I’m in my last semester of an MLIS program and was recommended this book for my Public Library class. While some of the information is a bit dated, it was still very helpful in preparing for working with patrons. For those who have…
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